Dear All
Any persons wishing to make a complaint can speak with the Director Daniel Atkin and Daniel will support any needs you have to complete the forms.
All information is strictly confidential.
We encourage you to make your complaint in writing. Please allow a maximum of 5 business days for a response.
If you wish to remain anonymous you do not need to provide any personal details and can mail the form to daniel.atkin@dsaupoortservice.com.au
A complaint can be made to the NDIS Commission by:
· Phoning: 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
· National Relay Service and ask for 1800 035 544.
· Completing a complaint contact form.
The NDIS Commission can take complaints from anyone about:
· NDIS services or supports that were not provided in a safe and respectful way
· NDIS services and supports that were not delivered to an appropriate standard
· how an NDIS provider has managed a complaint about services or supports provided to an NDIS participant
As well as dealing with complaints, the NDIS Commission works to educate providers about delivering quality and safe supports, and effectively responding to complaints. If a complaint raises a serious compliance issue, the NDIS Commission has powers to take action.
